J.D. Power - India Auto Insurance Customer Satisfaction Index

[Mrinal]

What your take on - J.D. Power - India Auto Insurance Customer Satisfaction Index?

New India Assurance ranks highest in satisfying auto insurance customers in 2011, achieving a score of 804 and performing particularly well in the renewal/purchase process factor. Following New India Assurance in the ranking is The Oriental Insurance, which achieves a score of 802 and performs well in the billing and payment process and renewal/ purchase process factors. New India Assurance and The Oriental Insurance are both public insurers. Following The Oriental Insurance in the rankings is ICICI Lombard, a private insurer, with a score of 801.

*Customer satisfaction is measured across six factors: interaction; claims; product/policy offerings; renewal/purchase process; billing and payment process; and premium/price for coverage offered.

The 2011 India Auto Insurance Customer Satisfaction Index Study is based on responses from 5,284 auto insurance customers who renewed or purchased an auto insurance policy between January 2010 and April 2011 and had between 2.5 and 3.5 years of vehicle ownership experience. The study includes 15 auto insurance companies (11 private and four public providers) and was fielded between January and April 2011 in 20 cities across India.

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[Matrix]

They publish customer satisfaction index world over.

[Matrix]

[Matrix]

[Vivek]

Point to mention for the last two years (2010 & 11), PSU insurers are on the top two and in 2009, 2nd position hold by PSU insurer. This means that public is going back to PSU insurers.

[Madhura]

Point to mention for the last two years (2010 & 11), PSU insurers are on the top two and in 2009, 2nd position hold by PSU insurer. This means that public is going back to PSU insurers.

The reason with which the Pvt. Insurer went is good service and prompt claim payment, but in last they keep on denying the claim. So customers went back to PSU insurers, who's services improved 9/10 on the scale of 10.

[Lethal]

To me it's looks like it's results of Maruti tie-up with PSU insurers - "Maruti Insurance".